Team Lead Dashboard

Team Summary

· Today · 24 executives
Total Executives
24
17 logged in
Total Calls
1,457
Today
Connected
853
58.5% connection
Interested
201
Positive
118
Lost
362
Total Call Minutes
2,256
37h 35m
Avg Talk Time
02m 39s
Connection %
58.5%
In Progress
203
Follow-up / callback

Live Team Activity

· Click an executive to expand campaign-wise performance
ExecutiveStatus
AS
Aarav Singh
TL · Ritika Sharma
On Break
IV
Isha Verma
TL · Arjun Mehta
Idle
RG
Rohan Gupta
TL · Neha Kapoor
On Break
SK
Simran Kaur
TL · Ritika Sharma
Idle
KN
Kabir Nair
TL · Arjun Mehta
On Break
AR
Ananya Rao
TL · Neha Kapoor
Idle
DJ
Devansh Joshi
TL · Ritika Sharma
On Break
MP
Meera Pillai
TL · Arjun Mehta
Idle
YC
Yash Chauhan
TL · Neha Kapoor
On Break
TD
Tanvi Desai
TL · Ritika Sharma
Idle
AB
Aditya Bhatt
TL · Arjun Mehta
Offline
PI
Pooja Iyer
TL · Neha Kapoor
Ringing
NM
Nikhil Menon
TL · Ritika Sharma
Offline
SQ
Sana Qureshi
TL · Arjun Mehta
Ringing
HV
Harsh Vardhan
TL · Neha Kapoor
Offline
RM
Riya Malhotra
TL · Ritika Sharma
Ringing
VS
Vikram Sethi
TL · Arjun Mehta
Offline
DB
Diya Bansal
TL · Neha Kapoor
Ringing
KR
Kunal Rathore
TL · Ritika Sharma
Offline
AK
Aisha Khan
TL · Arjun Mehta
Ringing
MT
Manav Trivedi
TL · Neha Kapoor
Offline
SG
Shreya Ghosh
TL · Ritika Sharma
Ringing
RD
Rahul Dubey
TL · Arjun Mehta
Offline
NR
Nandini Reddy
TL · Neha Kapoor
Ringing

Executive Performance

· Disposition-backed KPIs · Today
AS
Aarav SinghOn Break
Admissions Campaign — Amity University
Shift 09:00Login 09:20Break 54mWorking 8h 22m
Calls
55
Connected
36
Interested
7
Positive
4
In Progress
9
Lost
16
Total Talk Time
1h 51m
Avg Call Duration
03m 05s
66%
Connect
19%
Interest
0%
Convert
22%
Productive
Working hours completed93%
Break usage of allowance (60m)90%
Break Monitoring
Status
On Break
Total
54m
Breaks
4
Longest
15m
Current break started at 14:36
IV
Isha VermaIdle
Admissions Campaign — MIT-WPU
Shift 11:00Login 11:01Break 38mWorking 6h 46m
Calls
55
Connected
28
Interested
7
Positive
4
In Progress
9
Lost
9
Total Talk Time
1h 20m
Avg Call Duration
02m 53s
51%
Connect
25%
Interest
0%
Convert
20%
Productive
Working hours completed75%
Break usage of allowance (60m)63%
Break Monitoring
Status
Active
Total
38m
Breaks
1
Longest
40m
No active break
RG
Rohan GuptaOn Break
Admissions Campaign — Chandigarh University
Shift 13:00Login 13:06Break 23mWorking 5h 11m
Calls
56
Connected
37
Interested
10
Positive
6
In Progress
9
Lost
14
Total Talk Time
1h 39m
Avg Call Duration
02m 42s
66%
Connect
27%
Interest
5%
Convert
32%
Productive
Working hours completed58%
Break usage of allowance (60m)38%
Break Monitoring
Status
On Break
Total
23m
Breaks
2
Longest
16m
Current break started at 14:36
SK
Simran KaurIdle
Admissions Campaign — LPU
Shift 09:00Login 09:12Break 55mWorking 8h 35m
Calls
56
Connected
29
Interested
9
Positive
5
In Progress
9
Lost
8
Total Talk Time
1h 12m
Avg Call Duration
02m 30s
52%
Connect
31%
Interest
3%
Convert
14%
Productive
Working hours completed95%
Break usage of allowance (60m)92%
Break Monitoring
Status
Active
Total
55m
Breaks
3
Longest
24m
No active break
KN
Kabir NairOn Break
Admissions Campaign — Sharda University
Shift 11:00Login 11:18Break 39mWorking 7h 00m
Calls
57
Connected
38
Interested
7
Positive
4
In Progress
9
Lost
18
Total Talk Time
1h 28m
Avg Call Duration
02m 19s
67%
Connect
18%
Interest
3%
Convert
21%
Productive
Working hours completed78%
Break usage of allowance (60m)65%
Break Monitoring
Status
On Break
Total
39m
Breaks
4
Longest
18m
Current break started at 14:36
AR
Ananya RaoIdle
Admissions Campaign — Graphic Era
Shift 13:00Login 13:23Break 24mWorking 5h 24m
Calls
57
Connected
30
Interested
7
Positive
5
In Progress
5
Lost
15
Total Talk Time
1h 03m
Avg Call Duration
02m 07s
53%
Connect
23%
Interest
3%
Convert
20%
Productive
Working hours completed60%
Break usage of allowance (60m)40%
Break Monitoring
Status
Active
Total
24m
Breaks
1
Longest
24m
No active break
DJ
Devansh JoshiOn Break
Admissions Campaign — Manipal
Shift 09:00Login 09:04Break 56mWorking 8h 48m
Calls
58
Connected
39
Interested
10
Positive
7
In Progress
10
Lost
15
Total Talk Time
1h 14m
Avg Call Duration
01m 55s
67%
Connect
26%
Interest
5%
Convert
14%
Productive
Working hours completed98%
Break usage of allowance (60m)93%
Break Monitoring
Status
On Break
Total
56m
Breaks
2
Longest
30m
Current break started at 14:36
MP
Meera PillaiIdle
Admissions Campaign — Parul University
Shift 11:00Login 11:10Break 40mWorking 7h 13m
Calls
58
Connected
31
Interested
9
Positive
6
In Progress
6
Lost
13
Total Talk Time
53m 44s
Avg Call Duration
01m 44s
53%
Connect
29%
Interest
3%
Convert
12%
Productive
Working hours completed80%
Break usage of allowance (60m)67%
Break Monitoring
Status
Active
Total
40m
Breaks
3
Longest
17m
No active break
YC
Yash ChauhanOn Break
Admissions Campaign — Amity University
Shift 13:00Login 13:15Break 24mWorking 5h 37m
Calls
59
Connected
40
Interested
7
Positive
5
In Progress
10
Lost
19
Total Talk Time
1h 01m
Avg Call Duration
01m 32s
68%
Connect
18%
Interest
3%
Convert
18%
Productive
Working hours completed62%
Break usage of allowance (60m)40%
Break Monitoring
Status
On Break
Total
24m
Breaks
4
Longest
12m
Current break started at 14:36
TD
Tanvi DesaiIdle
Admissions Campaign — MIT-WPU
Shift 09:00Login 09:21Break 57mWorking 4h 02m
Calls
59
Connected
32
Interested
7
Positive
3
In Progress
6
Lost
16
Total Talk Time
2h 03m
Avg Call Duration
03m 51s
54%
Connect
22%
Interest
3%
Convert
51%
Productive
Working hours completed45%
Break usage of allowance (60m)95%
Break Monitoring
Status
Active
Total
57m
Breaks
1
Longest
64m
No active break
AB
Aditya BhattOffline
Admissions Campaign — Chandigarh University
Shift 11:00Login 11:02Break 41mWorking 7h 26m
Calls
60
Connected
42
Interested
10
Positive
5
In Progress
11
Lost
17
Total Talk Time
2h 33m
Avg Call Duration
03m 39s
70%
Connect
24%
Interest
2%
Convert
34%
Productive
Working hours completed83%
Break usage of allowance (60m)68%
Break Monitoring
Status
Active
Total
41m
Breaks
2
Longest
21m
No active break
PI
Pooja IyerRinging
Admissions Campaign — LPU
Shift 13:00Login 13:07Break 25mWorking 5h 51m
Calls
60
Connected
33
Interested
9
Positive
5
In Progress
6
Lost
15
Total Talk Time
1h 54m
Avg Call Duration
03m 28s
55%
Connect
27%
Interest
3%
Convert
33%
Productive
Working hours completed65%
Break usage of allowance (60m)42%
Break Monitoring
Status
Active
Total
25m
Breaks
3
Longest
10m
No active break
NM
Nikhil MenonOffline
Admissions Campaign — Sharda University
Shift 09:00Login 09:13Break 58mWorking 4h 15m
Calls
61
Connected
43
Interested
14
Positive
8
In Progress
11
Lost
14
Total Talk Time
2h 20m
Avg Call Duration
03m 16s
71%
Connect
33%
Interest
5%
Convert
55%
Productive
Working hours completed47%
Break usage of allowance (60m)97%
Break Monitoring
Status
Active
Total
58m
Breaks
4
Longest
19m
No active break
SQ
Sana QureshiRinging
Admissions Campaign — Graphic Era
Shift 11:00Login 11:19Break 42mWorking 7h 40m
Calls
61
Connected
34
Interested
6
Positive
4
In Progress
7
Lost
18
Total Talk Time
1h 44m
Avg Call Duration
03m 05s
56%
Connect
18%
Interest
3%
Convert
23%
Productive
Working hours completed85%
Break usage of allowance (60m)70%
Break Monitoring
Status
Active
Total
42m
Breaks
1
Longest
47m
No active break
HV
Harsh VardhanOffline
Admissions Campaign — Manipal
Shift 13:00Login 13:24Break 26mWorking 6h 04m
Calls
62
Connected
44
Interested
10
Positive
6
In Progress
12
Lost
18
Total Talk Time
2h 06m
Avg Call Duration
02m 53s
71%
Connect
23%
Interest
2%
Convert
35%
Productive
Working hours completed67%
Break usage of allowance (60m)43%
Break Monitoring
Status
Active
Total
26m
Breaks
2
Longest
20m
No active break
RM
Riya MalhotraRinging
Admissions Campaign — Parul University
Shift 09:00Login 09:05Break 58mWorking 4h 29m
Calls
63
Connected
35
Interested
9
Positive
6
In Progress
7
Lost
15
Total Talk Time
1h 34m
Avg Call Duration
02m 42s
56%
Connect
26%
Interest
3%
Convert
35%
Productive
Working hours completed50%
Break usage of allowance (60m)97%
Break Monitoring
Status
Active
Total
58m
Breaks
3
Longest
19m
No active break
VS
Vikram SethiOffline
Admissions Campaign — Amity University
Shift 11:00Login 11:11Break 43mWorking 7h 53m
Calls
63
Connected
45
Interested
13
Positive
9
In Progress
12
Lost
15
Total Talk Time
1h 52m
Avg Call Duration
02m 30s
71%
Connect
29%
Interest
4%
Convert
24%
Productive
Working hours completed88%
Break usage of allowance (60m)72%
Break Monitoring
Status
Active
Total
43m
Breaks
4
Longest
13m
No active break
DB
Diya BansalRinging
Admissions Campaign — MIT-WPU
Shift 13:00Login 13:16Break 27mWorking 6h 18m
Calls
64
Connected
36
Interested
6
Positive
4
In Progress
7
Lost
19
Total Talk Time
1h 23m
Avg Call Duration
02m 19s
56%
Connect
17%
Interest
3%
Convert
22%
Productive
Working hours completed70%
Break usage of allowance (60m)45%
Break Monitoring
Status
Active
Total
27m
Breaks
1
Longest
30m
No active break
KR
Kunal RathoreOffline
Admissions Campaign — Chandigarh University
Shift 09:00Login 09:22Break 59mWorking 4h 42m
Calls
64
Connected
27
Interested
6
Positive
3
In Progress
7
Lost
11
Total Talk Time
57m 09s
Avg Call Duration
02m 07s
42%
Connect
22%
Interest
4%
Convert
20%
Productive
Working hours completed52%
Break usage of allowance (60m)98%
Break Monitoring
Status
Active
Total
59m
Breaks
2
Longest
35m
No active break
AK
Aisha KhanRinging
Admissions Campaign — LPU
Shift 11:00Login 11:03Break 44mWorking 8h 06m
Calls
65
Connected
38
Interested
9
Positive
4
In Progress
8
Lost
17
Total Talk Time
1h 13m
Avg Call Duration
01m 56s
59%
Connect
24%
Interest
3%
Convert
15%
Productive
Working hours completed90%
Break usage of allowance (60m)73%
Break Monitoring
Status
Active
Total
44m
Breaks
3
Longest
22m
No active break
MT
Manav TrivediOffline
Admissions Campaign — Sharda University
Shift 13:00Login 13:08Break 28mWorking 6h 31m
Calls
65
Connected
28
Interested
8
Positive
4
In Progress
8
Lost
9
Total Talk Time
48m 32s
Avg Call Duration
01m 44s
43%
Connect
29%
Interest
4%
Convert
12%
Productive
Working hours completed72%
Break usage of allowance (60m)47%
Break Monitoring
Status
Active
Total
28m
Breaks
4
Longest
8m
No active break
SG
Shreya GhoshRinging
Admissions Campaign — Graphic Era
Shift 09:00Login 09:14Break 12mWorking 4h 55m
Calls
66
Connected
39
Interested
6
Positive
3
In Progress
8
Lost
21
Total Talk Time
59m 48s
Avg Call Duration
01m 32s
59%
Connect
15%
Interest
0%
Convert
20%
Productive
Working hours completed55%
Break usage of allowance (60m)20%
Break Monitoring
Status
Active
Total
12m
Breaks
1
Longest
13m
No active break
RD
Rahul DubeyOffline
Admissions Campaign — Manipal
Shift 11:00Login 11:20Break 44mWorking 8h 20m
Calls
66
Connected
29
Interested
6
Positive
3
In Progress
8
Lost
12
Total Talk Time
1h 51m
Avg Call Duration
03m 51s
44%
Connect
21%
Interest
0%
Convert
22%
Productive
Working hours completed93%
Break usage of allowance (60m)73%
Break Monitoring
Status
Active
Total
44m
Breaks
2
Longest
25m
No active break
NR
Nandini ReddyRinging
Admissions Campaign — Parul University
Shift 13:00Login 13:00Break 29mWorking 6h 44m
Calls
67
Connected
40
Interested
9
Positive
5
In Progress
9
Lost
18
Total Talk Time
2h 26m
Avg Call Duration
03m 39s
60%
Connect
23%
Interest
3%
Convert
36%
Productive
Working hours completed75%
Break usage of allowance (60m)48%
Break Monitoring
Status
Active
Total
29m
Breaks
3
Longest
15m
No active break

Live agent state, login, call state and break timers stream from the Dialer API; KPI cards derive from Lead Dispositions once mapped.